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M o o n + M o u n t a i n
Frequently Asked Questions
Packaging & Shipping Requirements
Where do I send the hair to have a keepsake made?
How do I pack the hair to send it to you?
(This is the MOST IMPORTANT thing to pay attention to and follow!)
Can I put the hair into a regular letter envelope with a stamp?
How do I cut the hair off of my horse?
Can I send my own beads, charms, or a name tag off my horse's bridle?
Do I need to wash the hair before I send it to you?
Do I ship the hair using USPS, UPS, FedEx or something else?
If you have any additional questions that are NOT included on this page, please send us a message through the "Chat with us!" option on the bottom right hand corner of your screen or you can Contact Us.
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