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Frequently Asked Questions

Damages & Repairs

What happens if my keepsake breaks?​

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My bracelet came apart;

Can I fix it or do I have to send it back to you?

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I just received my bracelet and it is too small.

How do I make it larger?

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The charm came off my keepsake;

Do you replace lost charms?

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What do I do if the hair on a braided keepsake got snagged?

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What do I do if my resin keepsake is cracked or broke?

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The hardware on my keepsake is tarnishing!

If you have any additional questions that are NOT included on this page, please send us a message through the "Chat with us!" option on the bottom right hand corner of your screen or you can Contact Us.

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